Frequently Asked Questions

Quick Assists

Please visit our Refund Policy for details.

We will offer free shipping for your order over $149.

Visit our Shipping Policy for more details.

Please visit our Tracking Page and follow the instructions.

Unfortunately, there is no option to include a gift note with your purchase at this time. We understand that some customers want to personalize their FamiPrints by including a gift note, and we are currently working on a solution. Keep an eye out for updates!

When you track your order(s), you can see which carrier is delivering your shipment. Please note, if you order multiple items, you may have multiple deliveries and multiple carriers.

We process and deliver orders Monday-Friday (excluding holidays). Saturday and/or Sunday deliveries may be available for some orders.

Visit our Shipping Policy for details.

Yes, expedited and express shipping require additional fees and not listed in default shipping options.

2-day shipping - delivery in 3-5 business days

Overnight shipping - delivery it in 2-3 business days

Please contact us via email or Support Portal for details.

Note: expedited and express shipping may not be available for your order.

Yes, we offer protection plans for these product lines:

Canvas, and Round Sign

We accept PayPal, major credit cards including Visa, Mastercard, Discover and Amex.

You can add your special requests in the 'Add Order Notes' box at the bottom of your Shopping Cart.


We use DHL, USPS, UPS to ship all orders.

Visit our Shipping Policy for more details.

Tracking information may require 2-3 business days to update depends on courier services.

If your tracking status has not been updated for over 10 days, please contact us via Email or Customer Service Portal


If you didn’t receive a confirmation email, please check your spam box.

To ensure that our emails do not go to your spam/junk folder, add to your email address list.

If you have further questions about your order, please feel free to contact us.

Since we have several different warehouses worldwide, not all items are stored in one place. When you order multiple items at a time, sometimes your items will be shipped out separately.

We appreciate that most of our items are gifts which are often sent direct to the recipient.

The package itself will only include a Packing Slip which doesn’t show any price information, but confirms all other details of your order.

An invoice/confirmation email which does include billing information will be sent direct to your email address when you complete checkout. This is to be kept for your own records.

You can enter your promo code when checkout.

We don’t normally send proofs as it slows down the order process, which results in increasing the overall delivery time of your order.

You can add order notes during checkout so FamiPrints could send you preview, and wait for your approval.